Purchase Policies

OPP STORE POLICIES

Returns and Refunds Policies for Digital Items

Thanks for purchasing products from www.oddityprodigy.com operated by Oddity Prodigy Productions.

We offer a full money-back guarantee for all digital purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase.

After the 14-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs.

If you have any additional questions or would like to request a refund, feel free to contact us.

Returns and Refunds Policies for Physical Items

Refunds for Products

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

Returns for Damage Items

If you receive a damaged item, Oddity Prodigy Productions will replace the item at no cost to you. To get a replacement item, contact us on the website, and in the email subject line put "damaged item." 

In the body of the email describe the damage. If possible please provide an image of the damaged item.

Then return the item to us, and we will ship out a replacement to you.
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